Here are some useful information on refund procedures following a withdrawal or complaint:
- the refund procedure is opened by the Customer Service once the necessary verifications have been performed (please refer to the "returns and complaints" section);
- the refund will be made with the same method used for the payment: for example, if a credit card has been used, it will be credited with an amount equal to what has been spent;
- the refund will be made according to the timeframe of the financial institution.
You can contact the Customer Service for the best assistance.
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